Knowing where we can add the most value, we can now plan what needs to be done to make that happen. We’ll work with you to understand the detail of the processes you have at the moment, making suggestions where we feel things can be simplified or improved, but otherwise working with your team the way they are used to working already. Changing too much only causes friction, and we want a fluid project, for your sake, and for ours! Out of this, we’ll build a set of requirements for the project.
We’ll never make assumptions about anything, ever. It’s your business, and you know the answers, so we will always defer to you. It’s not our place to make decisions about how you run your business.