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Customer Services.

Transform Your Customer Service teams with Tailored Software Solutions
Ensuring your customer service goes above and beyond

We're revolutionising the way businesses manage their customer service departments.

Our bespoke software development solutions are designed to streamline your operations, enhance efficiency, and dramatically reduce your reliance on third-party software. With a focus on automation, we empower your team to deliver exceptional customer service, every time.

Customer Feedback Automation.

Capture and utilise customer feedback like never before. Our sophisticated platforms automatically gather insights from various channels, providing you with actionable data to enhance your services and product offerings.

Support Ticket Automation.

Revolutionise your support ticket process with our automated systems. From ticket creation to resolution, our solutions ensure a smooth, fast, and efficient journey for both your team and your customers, reducing wait times and boosting satisfaction.

Email Automation.

Elevate your email interactions with custom automation. Whether it's handling queries, sending updates, or managing communications, our systems streamline your email processes, ensuring no customer is left behind.

Seamless Returns & Repairs Management.

Managing returns and repairs has never been easier. Our automated solutions guide your customers through every step, from initial request to resolution, integrating seamlessly with your sales, fleet, and other departments for a cohesive experience.

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Reasons to choose Initforthe .

Systems that grow as your team does
Tailored specifically to your business needs, ensuring maximum efficiency and cost reduction.

Expertise in Automation
Specialising in creating automated systems and processes that streamline operations.

Dedicated Support
From implementation to ongoing management, we're with you at every step now.

Future-Proof your operations
Our solutions evolve with your business, ensuring long-term sustainability and growth.

Areas of Expertise

Some of the areas we specialise in include (if you don't see what you're looking for, please get in touch!):

Workforce Planning
We ensure your teams are always utilised to match demand. 
Dashboard Reporting
We bring all your data together so you can see how well your teams are performing and make data-led decisions to improve efficiency.
Advanced Integration with Phone Systems
Optimise your call centre with software that integrates directly with your phone systems. Target key performance indicators, manage calls more efficiently, and improve customer interactions with features like complex customer card pop-ups, showing relevant customer information before the call is answered.
Complete Automation Across Departments
Break down silos with automation that connects customer service to sales, fleet management, and beyond. Ensure a unified approach to customer service, where information flows freely, and departments work together seamlessly.
Running their business of spreadsheets was making the team stressed. There had to be another way.

We helped this exceptional training company get their processes in order, automating their business so they can focus on the things that matter.
Read the case study View all case studies

Case Study

Train Aid - Training Company

Train Aid - Training Company
  1. Train Aid
    Tom took the time in the initial consultation stage to really get to know our business.

    A clear strategy was proposed with specific deadlines for the different stages and ongoing opportunities for us to give our own feedback. We felt really involved in the whole process.
    Tom Casserley,
    Managing Director, Train Aid
  2. VAS Group
    I was introduced to Tom at Initforthe since I had a specific requirement to create a Valuation Panel to help assist my clients and grow my business. I only had a brief vision of what I needed the software to do, but Tom took the time and effort to sit down with me and fully understand how my business worked and how the new piece of software could be developed to assist my clients, both back then and in the future.
    Stephen Todd,
    Co-founder, VAS Group
  3. Widgety
    Working with Tom and the Initforthe team has been rewarding but a massive learning curve. However, I still get a big smile on my face every time I load up or demonstrate a site with one of the early plugins, still working, loading quickly and looking great.
    Damien Gevertz,
    Managing Director, Widgety
  4. HardSoft Computers
    Tom and the team at Initforthe have helped our business update and transform our internal systems. With his methodical approach and the patience of a saint Tomislav has learnt our business processes and helped us implement systems that work for us rather than us working our way around them. He has correctly challenged us when needed which has also helped us get rid of many inefficient or legacy processes. Can't recommend him or the Initforthe team enough!
    Steve Hill,
    Sales Director, HardSoft Computers

We are. Automating your world through digital transformation.

Start the consultancy process today and discover how we can increase your productivity