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Smiles All Round

Give your service team tools they love and amazing things happen - response times plummet, resolution rates soar, and customer satisfaction goes through the roof. Use Initforthe to empower your people and delight your customers. Lovely.

Are you:

  • Response times creeping up as queries get more complex?
  • Best people spend more time hunting for accurate info than helping customers?
  • Satisfaction scores slipping?
  • Missed opportunities to turn service contacts into sales?
Our AI transforms customer service operations, with tools your team will genuinely love:
Response times fall from day one

Response times fall from day one

First-contact resolution rates jump 40%

First-contact resolution rates jump 40%

Customer satisfaction scores increase 25-30%

Customer satisfaction scores increase 25-30%

Improve customer satisfaction without adding headcount

Improve customer satisfaction without adding headcount

Handle Queries Quickly and Accurately

Service Management
Instant access to accurate customer history means your team can resolve queries faster and more effectively - every time. See job satisfaction soar as your service team spends more time helping customers and less time scouring systems for the right information.
  • Let agents handle refund requests, order changes and delivery queries in a single screen
  • Give your team instant access to complete customer order histories and preferences
  • Let AI spot complaint patterns to prevent future issues
  • Free up experienced agents to handle complex customer care rather than routine queries

Turn Complaints Into Compliments

Customer Feedback
Turn disappointed customers into delighted customers. Capture feedback on the fly, spot trends instantly, and turn real-world insights into profitable product and service improvements.
  • Spot recurring issues from support tickets before they end up all over social media
  • Turn negative reviews into solved problems with automated issue tracking
  • Track satisfaction across all channels - from calls to chat to email
  • Use every successful resolution as a customer support lesson

Information at Your Fingertips

Support Resources
AI learns from every customer interaction to give agents exactly the information they need, when they need it. Watch confidence, job satisfaction, and service quality grow as your people can always find the right answer.
  • Cut new agent training time by giving them guided responses to common queries
  • Help every agent handle product questions confidently in days not weeks
  • Let your team share “what worked” solutions that help everyone improve
  • Turn common questions into self-service solutions your customers love

Growth Without the Growing Pains

Team Management
Scale your customer service without scaling headcount. With solutions shaped by people for people, our start small, prove value fast approach helps you grow without the usual growing pains.
  • Inspire (and keep) your best people by making their work easier
  • Match your best agents to the most challenging queries automatically
  • Give team leaders real-time visibility of queues and response times
  • Improve your customer support without growing headcount

Everything Connected, Nothing Missed

Service Integration
Link your service desk to sales, operations, and beyond. No more silos, no more “I’ll get back to you when I’ve checked with another department.” Just a smooth, natural flow of information that lets your team focus on what matters - helping customers.
  • Link customer service directly to dispatch, returns and refunds
  • Keep customers updated automatically at every stage of their query
  • Give agents one view of everything - from orders to delivery slots
  • Turn support conversations into sales opportunities naturally

Artificial Intelligence WILL revolutionise your sales.

Best do it right.

Start smart, start small, start with a 15-minute discovery call (no complicated demo needed).
Book Your Discovery Call Now →
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We are. Automating your world through digital transformation.

Start the consultancy process today and discover how we can increase your productivity